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Getting to Donetsk
By air
The construction project of the new terminal of the Donetsk International Airport envisages all the necessary accessories and measures to ensure accessibility: 20 elevators of different carrying capacity, 18 escalators, 16 special toilets, 61 parking slots at the multi-level garage and 45 slots at car parkings, accommodated driveways and pathways, ramps, etc. After concluding all the control and clearance procedures passengers with limited mobility will be taken onboard the plane with the support of the air company staff by boarding bridges and/or ambulifts for people with disabilities.
You can use the support service of the airport by notifying:
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At the cash desk of the airline company when your tickets are purchased;
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A stewardess when boarding the plane;
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A worker at the information desk in the airport.
Cash desks are accessible for disabled people. Support is provided from landing at the gate, during passport check and customs clearance procedures and to the car parking space. The new terminal of Donetsk airport will be put into service in April – May, 2012.
Support for disabled people starts when they apply to first aid office situated at the first floor right after arrival to the airport or as result of a preliminary call to the phone number: +380 (62) 344-72-03. First aid office staff will organise further support up to the board of the plane with the help of the trained staff of the airport. Check-in to international flights takes place at the second floor. Relatives or companions from the air company can go through the registration procedure instead of the disabled person; passport control will be organised on the first floor.
By Train
Donetsk railway system has three special carriages for people with limited physical opportunities. When you purchase a ticket you need to make it clear that a disabled person will be travelling, and such a carriage will be included in the train.
You can use the services provided by the support service at the railway station by notifying:
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A duty officer at the waiting space for disabled people,
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A passenger carriage attendant before the beginning of travel by railway.
Since the 1st of May applications for provision of support will be accepted by the duty officer of the special waiting space for disabled people. A special telephone line will be established for this purpose.